Wednesday, November 5, 2014

Unable to create a document in Sharepoint document library with specified content type in Office Word 2010


Problem
When I try to create a document using the specified content type in sharepoint document library, I get the following errors.

Environment
Windows Server 2012 R2 Version 6.3 (Build 9600) [on command prompt type : winver]
SharePoint 2013 with commutative updates May 2013 (15.0.4605.1002) [on sharepoint powershell type: get-spfarm | select BuildVersion]
Microsoft Office 2010 (14.0.4760.1000 (64-bit))

Error Messages
The operating system is not presently configured to run this application.

The document could not be created.
The required application may not be installed properly, or the template for this document library cannot be opened.

Please try the following:
1. Check the General Settings for this document library for the name of the template, and install the application necessary for opening the template. If the application was set to install on first use, run the application and then try creating a new document again.

2.  If you have permission to modify this document library, go to General Settings for the library and configure a new template.

Solutions
0. Install Desktop Experience feature 
Use powershell and run the scrip Install-WindowsFeature Desktop-Experience

1. Registry Fix
HKEY_CLASSES_ROOT\Installer\Components\55EAFA0B8A4403B428FDE038B252C621
Add a key where :
Name = "x86\1045"
Type = REG_MULTI_SZ
Data= #copy from the data from other string.

Note:
Once you apply this fix, you will be able to create a document in SharePoint document library but somehow if you try to create another document, it gives you the same error again.
So what you have to do ?
You have to close the browser and restart the browser again. Does not sounds good ?

Now you have to apply the below fix.

2. Hot fix

Package:
-----------------------------------------------------------
-----------------------------------------------------------
KB Article Number(s): 2726997
Language: All (Global)
Platform: x64
Location: (http://hotfixv4.microsoft.com/Microsoft%20Office%202013/sp1/owssupp2013kb2726997fullfilex64glb/15.0.4517.1001/free/464735_intl_x64_zip.exe)

-----------------------------------------------------------
KB Article Number(s): 2726997
Language: All (Global)
Platform: i386
Location: (http://hotfixv4.microsoft.com/Microsoft%20Office%202013/sp1/owssupp2013kb2726997fullfilex86glb/15.0.4517.1001/free/464734_intl_i386_zip.exe)


Note:
If you were not able to use the feature "Open with Explorer" in the ribbon, then now you will be able to use it.

Browser Support Matrix


Browser
Results
Internet Explorer
Working
Firefox
Not Tested
Chrome
Not Working

For Google Chrome:

Make sure that pops are enabled, otherwise you will get the following error:

Please try the following:

1. Check the General Settings for this document library for the name of the template, and install the application necessary for opening the template. If the application was set to install on first use, run the application and then try creating a new document again.

2.  If you have permission to modify this document library, go to General Settings for the library and configure a new template.

1 comment:

  1. Hello Nabil,

    Thanks for the Article, We are facing the same issue after configuration of Excel and PowerPoint Document Content Types in SharePoint 2010 (Our Testing Infrastructure).

    We have enabled Document Experience Features in SharePoint Environment which results us to open "Open with Explorer" functionality in SharePoint.

    The problem we are facing is, After configuration of Excel & PowerPoint Content types along with Default Word Document Content types, We are facing above mention issue.

    Behavior : We are only able to open Either Word, PowerPoint Or Excel Document Content types only 2X times. When we try to create document with Any Document Content Types 3rd times, Its result into the Error

    "The operating system is not presently configured to run this computer.

    The document could not be created, The required application may not be installed properly, or the template for this document library can not be opened.

    Please try the following :

    1. Check the General settings for this document library for the name of the template and installed the application necessary for opening the template.

    If Application was set to Install on First use, run the application and then try creating a new document again.

    2. If you have permission to modify document library, go to General settings for the library and configure a new template."

    In order to resolve the Issue, We must needs to Restart IE browser.

    You have mention in your post as well that You are also facing same issue which resolved only after restart Browser .

    So does the issue will be resolved after applying Office 2013 KB Article ?

    Kindly suggest, So we can go ahead .

    Regards,
    Himanshu

    ReplyDelete